JESSE THOMAS DO

New York, NY • (917) 715-6334 • jessedo@live.com

Highly analytical strategy and operations leader with a unique blend of engineering expertise, operational risk management, and business acumen. Over a decade of experience driving company-defining outcomes at Google and Capital One through advanced data analytics, process automation, and cross-functional leadership. Proven Trust & Safety subject matter expert adept at identifying emerging risks, architecting scalable technical solutions, and aligning complex global products with strict regulatory frameworks.

Professional Experience

Unsubscribe NYC LLC

Oct 2024 – Present
Co-founder & Technology Lead New York, NY
  • Architected and maintain the company's full technology stack, including backend services, API integrations, and internal operational tools, enabling unique marketing solutions for independent artists.
  • Developed conceptual art and designed physical retail products brought to market, generating over $20,000 in sales within the first 6 months.

Google LLC

Nov 2021 – Apr 2024
Senior Strategist, Global Affairs, Trust & Safety (Ads) New York, NY
  • Delivered strategic data analyses that drove Trust & Safety policy decisions across the global Google Ads network, directly recovering >$100MM in at-risk revenue through cross-functional collaboration.
  • Engineered Python-based analytical tools, automated workflows, and comprehensive dashboards using BigQuery to identify abuse patterns, optimize compliance operations, and track key risk metrics.
  • Designed and implemented technical solutions to enforce compliance with emerging regulatory frameworks (European DSA/DMA), conducting detailed root cause analysis to resolve complex policy enforcement challenges.
  • Developed a novel risk assessment framework that streamlined workflows between engineering, legal, and safety review teams, significantly enhancing operational efficiency in incident management.

Capital One, Commercial Bank

Oct 2013 – Oct 2021
Principal Risk Analyst & Grafana Solutions Engineer (2017–2021) | Risk Analyst (2013–2017) New York, NY
  • Led the implementation of Capital One's enterprise Grafana observability platform for Commercial Bank risk teams, building fully custom dashboards and scalable widgets to monitor operational health and compliance.
  • Developed full-stack Python-based data applications to identify, analyze, and mitigate business risks, earning Capital One's highest distinction: The Circle of Excellence.
  • Architected a centralized Data & Metrics Library, automating the executive reporting pipeline and establishing a definitive source of truth for commercial loss event validation and risk mitigation strategies.
  • Automated manual monitoring processes across the Commercial Bank's control library through custom exception reporting, significantly reducing regulatory and compliance exposure.

Morgan Stanley

Jun 2010 – Sep 2013
Analyst, EMEAS Risk & Operational Risk New York, NY
  • Managed and improved data reporting for Information Security risk assessments, presenting vulnerability metrics and operational risk analyses to management across all major divisions.

Core Competencies & Technical Skills

Domain Expertise: Operational Risk Management (GARP Certified), Trust & Safety Operations, Regulatory Compliance (DSA/DMA), Policy Enforcement, Root Cause Analysis (RCA), Incident Response, Corporate Strategy.

Programming & Data: Python (Full-Stack), SQL, JavaScript, R, MATLAB.

Cloud, Databases & Tools: Google Cloud Platform (GCP), AWS, Docker, Snowflake, Databricks, Google BigQuery, InfluxDB, PostgreSQL.

Data Visualization & Observability: Looker, Grafana, Tableau, AWS QuickSight, Qlik, D3.js, Prometheus.

Education

Rutgers University

Bachelor of Arts in Comparative Literature (Focus: Japanese Culture & Engineering Foundations)

  • Electrical & Computer Engineering Honors Program (2008–2010)
  • Aresty Research Fellow | Co-President, VEX Robotics Team | Webmaster, Engineers Without Borders
New Brunswick, NJ